FAQ

• Improving quality and efficiency: ISO certification helps organizations enhance their processes by establishing clear standards that ensure the consistent delivery of high-quality products or services.
  
  
• Increasing customer satisfaction: By adhering to international standards, companies are better able to meet customer needs and expectations, resulting in higher satisfaction and loyalty.
  
  
• Enhancing trust and credibility: Achieving ISO certification strengthens trust among customers and business partners, showcasing the organization’s commitment to quality and international standards.
  
  
• Facilitating global market access: Many international markets require companies to hold ISO certifications in order to enter or expand within those markets.
  
  
• Ensuring legal and regulatory compliance: ISO certification assists organizations in complying with local and international laws related to quality, safety, and environmental standards.
  
  
• Optimizing internal processes: By focusing on efficiency and reducing waste, ISO standards help streamline operations and boost productivity.

We offer specialized ISO consulting services to help organizations achieve and maintain compliance with international standards, in line with local market needs and national requirements. All of this is aligned with Vision 2030, which aims to promote development and excellence across all sectors.

At Abouab Maiyer Al-Joda, we provide consulting services for a wide range of ISO standards, including:

• ISO 9001: Quality Management Systems – Enhancing customer satisfaction through effective quality management practices.

• ISO 45001: Occupational Health and Safety Management Systems – Promoting a safe and healthy workplace for employees.

• ISO 14001: Environmental Management Systems – Reducing environmental impact through sustainable practices.

• ISO 22000: Food Safety Management Systems – Ensuring the safety of food products throughout the supply chain.

• ISO/IEC 27001: Information Security Management Systems – Protecting sensitive information and data assets.

• ISO/IEC 27701: Privacy Information Management Systems – Managing personal data privacy and compliance with regulations.

• ISO 31000: Risk Management – Providing guidelines for effective risk management strategies.

• ISO 22301: Business Continuity Management Systems – Preparing for and responding to business disruptions.

• ISO 21001: Educational Organizations Management Systems – Improving the quality of educational services and learner satisfaction.

• The company or organization must have a valid commercial registration that reflects its legality and stability in accordance with local regulations.
  
  
• It must apply for ISO certification through a globally recognized and accredited certification body to enhance the credibility and trustworthiness of the certificate in the local market.
  
  
• The organization must fully comply with international quality standards, ensuring that its operational processes and activities align with the relevant standard, such as ISO 9001 or any other targeted ISO standard.
  
  
• The company must establish a documented management system that includes a manual, policies, procedures, forms, work instructions, and other necessary documents to ensure operational quality.
  
  
• There must also be records and documentation that support the implementation of ISO standards across all departments, serving as objective evidence of compliance with the documented management system.
  
  
• Senior management must demonstrate a strong commitment to supporting and effectively implementing quality standards, along with the ability to correct errors and take preventive measures to avoid recurring issues.
  
  
• Finally, the company must successfully pass scheduled quality audits, which confirm the organization’s compliance with the standards and its dedication to maintaining quality.

• Our consultants will examine the current processes in your organization, along with roles and responsibilities, to adjust the implementation of procedures according to your needs. We are committed to adhering to local regulations and national standards in alignment with Vision 2030, aiming to enhance performance and achieve compliance with the highest levels of quality and safety.
  
  
• While assisting you in understanding the fundamentals of ISO, our consultants will prepare all necessary documentation for your company’s compliance with ISO requirements, including manuals, policies, procedures, forms, and work instructions.
  
  
• Our consultants will also implement a comprehensive training program that includes customized training for each department, along with general awareness training to promote best practices in ISO throughout your organization.
  
  
• We will help you conduct an internal audit as a preparatory step for the external audit. Together, we will review the necessary corrections and ensure that you have the essential documentation for ISO compliance.
  
  
• Our ISO consultants will conduct a management review meeting and present its results to senior management to highlight the effectiveness of your quality management system, emphasizing the achievement of the approved standards.
  
  
• Abouab Maiyer Al-Joda will assist you in selecting an accredited body to issue ISO certificates for the final external audit. Upon completion, we will help you address any findings (if applicable), after which you will receive your ISO certificate.

The ISO certificate is valid for three years. The certification body conducts annual surveillance audits to ensure continued compliance with the chosen standard(s) throughout the three-year certification cycle.

The frequency and duration of the surveillance depend on factors such as:

• The size and structure of the organization
• The complexity and risks of the activities
• The number of management system standards included in the certification scope
• The number of sites included in the certification scope

During the surveillance audit, continuous improvement must be demonstrated. This is a key requirement for all ISO standards.

Trackmedium QMS is a software program that helps companies automate their quality management processes and comply with regulatory requirements, enabling them to easily extend these processes to include external partners.

Yes, Trackmedium QMS supports Arabic, as well as multiple other languages. If users select Arabic as their preferred language, the program will be displayed in that language.

Yes, there is an office for Trackmedium QMS in Saudi Arabia, located on the seventh floor of Building 407 in the King Abdullah Financial Center in Riyadh.

Yes, there is a technical support team for Trackmedium QMS in Saudi Arabia, ready to respond to your inquiries 24/7.

Trackmedium QMS is installed using a cloud server provided by Google Cloud, which is managed by the Trackmedium team. This means you don’t have to worry about hardware, operating systems, maintenance, or backups; we will take care of all of that for you.